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Certain attachments now result in white screen of death

Home Forums Troubleshooting Certain attachments now result in white screen of death

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  • #26091 Reply

    Hi Kevin,

    I’m facing a situation where certain attachments that used to work are now resulting in white screens, and I can’t figure out why this is happening. Consider the following two attachments, both attached to page ID 92.

    Attachment ID 90037
    Extension: .docx
    Uploaded on: Jul 2, 2018 @ 15:17
    Behavior: When you attempt to access the file’s direct URL, you get a white screen.

    Attachment ID 90164
    Extension: .docx
    Uploaded on: Jul 6, 2018 @ 10:07
    Behavior: This is a copy of the same file as above, just re-uploaded. This link works fine – when clicked/accessed, the file downloads in the browser immediately.

    Page ID 92 is configured like this:

    Reading Exceptions:
    [WP Roles]
    Anonymous: Blocked
    [Groups]
    Group ID 39 – Enabled Enabled

    Your help would be appreciated. I’ll send you an e-mail providing you access to a test environment.

    Thanks,

    Matt

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